Privacy Policy

Last updated: January 2024

Introduction

vague-ridge ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vague-ridge.com or use our garden care services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, property address, and other contact information you provide when requesting quotes or services.
• Service Information: Details about your property, garden requirements, and service history with us.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring sources.
• Device Information: Browser type, operating system, IP address, and similar technical data collected automatically.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Process and manage your service bookings
• Send service confirmations, scheduling updates, and invoices
• Improve our website and service offerings
• Communicate about promotions or seasonal services (with your consent)
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist in operating our website, conducting business, or servicing you (e.g., payment processors, scheduling software).
• Legal Requirements: When required by law or to respond to legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Service records may be retained for up to seven years for business and tax purposes.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

vague-ridge
42 Banksia Avenue, Greenfield NSW 2250
Email: [email protected]